Shipping policy
Our goal is to provide reliable shipping options wherever you are. Shipping times may vary depending on your destination, selected shipping method, carrier, warehouse location, and stock availability.
Order Processing
Orders are normally processed within 1–2 business days after payment is received.
Depending on your location and order, shipments may be handled by carriers such as China Post, UPS, FedEx, EMS, USPS, or other local delivery partners.
For specific delivery questions, please contact us at info@niidor.com.
Estimated Delivery Times
- US warehouse: approximately 2–3 business days for eligible US orders.
- Standard shipping: approximately 7–12 business days.
- Express shipping: approximately 3–5 business days.
Orders may be shipped from different fulfillment locations depending on stock availability.
Shipping times are estimates and are not guaranteed. Delays may occur due to carrier operations, customs, weather, peak seasons, or other circumstances outside Niidor’s control.
Shipping Fees
- Orders under $42: Standard shipping $4.99
- Orders under $42: Express shipping $9.99
- Orders $42 and above: Free standard shipping
Actual shipping options and charges shown at checkout will apply to your order.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
You can use the tracking link provided in your shipping confirmation email to check the latest delivery status.
Shipping Delays
If your package is delayed but the tracking information is still updating normally, please allow additional time for delivery.
A delay beyond the estimated delivery date does not necessarily mean that the package is lost.
If the tracking information has not been updated for an extended period or shows an abnormal status, please contact the corresponding carrier directly for further assistance.
Tracking Shows Delivered but Package Not Received
If tracking shows Delivered but you cannot locate your package:
- Check around the delivery location, mailbox, parcel locker, front desk or reception, household members, neighbors, and other safe delivery locations.
- If the package is still missing, contact the last-mile carrier and open a missing-package or delivery investigation.
- Please keep the case number, claim number, or investigation number provided by the carrier.
- If the carrier requires action from the sender, or the issue remains unresolved after the investigation, please contact Niidor with your order number, tracking number, and carrier case or claim number.
Niidor will assist with the next step based on the carrier’s investigation result.
Please report delivery issues within 30 days.
Lost or Stolen Packages After Confirmed Delivery
If the carrier confirms that the package was correctly delivered to the shipping address and valid delivery records or proof are available, Niidor is generally not responsible for packages that are subsequently lost, stolen, or taken by another person.
This is different from a package that is lost in transit or misdelivered by the carrier.
Packages Lost or Misdelivered in Transit
If the carrier confirms that a package was lost in transit, misdelivered, unable to be recovered, or otherwise affected by a carrier delivery issue, Niidor will provide an appropriate solution based on the investigation result.
Replacement or reshipment will normally be prioritized. If replacement or reshipment is not reasonably available, a refund may be provided.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error before shipment, please contact us as soon as possible. If the order has not yet been processed or shipped, we will try to assist with the change.
Once an order has shipped, address changes cannot be guaranteed.
If an incorrect address provided by the customer causes the package to become undeliverable, returned, lost, or unrecoverable, the related loss and additional shipping costs are the customer’s responsibility.
Niidor does not provide a free replacement or refund for losses caused by an incorrect address provided by the customer.
If the address error was caused by Niidor or our fulfillment process, Niidor will be responsible for resolving the issue.
Failure to Collect a Package
If the carrier asks the recipient to collect the package, arrange redelivery, or complete another required delivery action, but the customer does not take the required action in time, any resulting return, loss, or additional shipping charges are the customer’s responsibility.
If the package can be reshipped, the reshipping arrangement and related costs will be determined based on the actual situation.
Contact Us
If you need assistance with shipping or delivery, please contact:
info@niidor.com
Please include your order number and tracking number when contacting us.