Refund Policy

Thank you for choosing our products. If you are not satisfied with the received items, please contact us, and we will be happy to assist you with returns or exchanges. Our policy is as follows:

 

  1. Return Request: We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

 

  1. Return Conditions: To be eligible for a return, the item must be in its original condition, unworn, unused, with tags, and in the original packaging. You also need to provide your receipt or proof of purchase. Final sale items are not eligible for return or exchange.

 

  1. Exchange Service: If you are not satisfied with the received product, please contact us promptly to arrange an exchange.

 

  1. Refund Method: Refunds will be processed back to your original payment method. Refunds cannot be issued to a backup card or other payment methods.

 

  1. Item Inspection: Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us within 10 days of shipment, and we will address the issue as soon as possible.

 

  1. Personal Hygiene: Due to personal hygiene reasons, items that have been used or tried on cannot be returned or exchanged.

 

  1. Return Shipping Costs: We do not cover the cost of return shipping.

 

  1. Lost or Stolen Packages: We are not responsible for lost or stolen packages. However, if you believe your package is lost or stolen, please contact our customer support team. We will assist you in contacting the carrier to help locate your package.

  1. Return Process:

    • Contact Us: Please email our customer support team at info@niidor.com with your return request, including your order number, reason for return, and any relevant photos.
    • Return Approval: We will review your return request and provide you with detailed instructions and the return address via email.
    • Return Shipping: Send the item back to the designated return address with your receipt or proof of purchase. Note that return shipping costs are your responsibility.
    • Refund Processing: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to your original payment method.

For any questions, please contact our customer support team at info@niidor.com. We are here to assist you.

Thank you for your understanding and support.