Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into three parts:
- We normally ship within 1-2 business days after receiving your instant payment.
- Normally shipping method is UPS, FedEx, EMS, or USPS. It may vary as per different situations. For any specific delivery needs, please contact our Customer Support at Info@niidor.com
- The estimated delivery time is 1-2 weeks. Please do not worry too much about the delivery time since we will always select the fastest shipping method possible as we can.
About Expedited Shipping:
- If you need an expedited shipping service, please email us directly at email@example.com and we will try our best to assist you.
- If purchase money is less than $59, Standard shipping fee is $5.99.Delivery time: 7-12 business days
- Express shipping cost $9.99, Delivery time: 3-5 business days
- Free standard shipping over orders $59+.
- You will have a tracking number after the order is shipped and you will be able to track the package CLICK LINK to track your order.
Where to Deliver:
- We deliver to Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, South Korea, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States. If you are not in those areas and would like to purchase from us, please contact our Customer Support at firstname.lastname@example.org
If I cannot find my package:
- In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like FedEx or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.
There are several possibilities:
- The package has not been delivered yet. Sometimes the package delivery will be delayed from 1 or 2 business days while the tracking info online showed as delivered.
- The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
- The package could be indeed lost. If you have waited for 2 business days and checked with your neighbors but still do not find the package. Please do not hesitate to contact us at email@example.com. In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verifies that the package is indeed lost, we will resend the product or issue a refund accordingly. The customer will be responsible for the loss if the customer refuses to work with us to start the investigation.
Please note: The major shipping delay is caused by the severe blockage of the local port and China due to the COVID outbreak, which is unfortunately out of our control. Shipping time is the best effort estimation and is not guaranteed.
Thank you for choosing Niidor!