Refund policy

Return & Refund Policy

At Niidor, we want you to feel confident when shopping with us. Because many of our products are intimate, skin-contact items, we follow a clear return policy to protect both product quality and customer hygiene.

Please review the policy below before placing your order.

Quick Summary

- 30-Day Quality Guarantee for eligible products
- Unopened, unused items may be eligible for return within 30 days of delivery
- Opened, tried-on, worn, or skin-contact intimate products cannot be returned or exchanged unless there is a confirmed quality issue
- Defective, damaged, wrong, or missing items will be reviewed and handled with replacement, reshipment, partial refund, or refund when applicable
- Personal-reason returns are the customer’s responsibility, including return shipping costs

30-Day Quality Guarantee

We offer a 30-Day Quality Guarantee for eligible Niidor products.

If you receive a defective, damaged, wrong, or incomplete item, please contact us within 30 days of delivery.

To help us review your case quickly, please include:

- Your order number
- Clear photos or videos of the issue
- A brief description of the problem

After review, we will provide an appropriate solution based on the situation. This may include replacement, reshipment, partial refund, or refund.

For issues caused by Niidor, we will prioritize replacement or reshipment. If replacement or reshipment is not possible, we will provide a refund solution based on the actual case.

Return Eligibility

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return, the item must be:

- Unopened
- Unused
- Unworn
- In its original packaging
- In resellable condition

Returns for personal reasons are only accepted when the product meets all conditions above.

Hygiene Policy for Intimate Products

For hygiene and safety reasons, adhesive bras, nipple covers, bra inserts, and other intimate or skin-contact products cannot be returned or exchanged once they have been opened, tried on, worn, used, or directly contacted the skin.

This includes products with:

- Opened packaging
- Removed protective films
- Signs of wear
- Stains or odor
- Direct skin contact
- Any condition that makes the item unsuitable for resale

Unless there is a confirmed quality issue, opened or worn intimate products are not eligible for return or exchange.

Quality Issues, Wrong Items or Missing Items

If your item arrives defective, damaged, wrong, or incomplete, please contact us within 30 days of delivery.

Please include your order number and clear photos or videos so we can review the issue.

Depending on the situation, we may offer:

- Replacement
- Reshipment
- Partial refund
- Refund

If the issue is confirmed to be caused by Niidor, we will do our best to provide a fair and reasonable solution.

Personal-Reason Returns

Returns caused by personal reasons are only accepted if the item is unopened, unused, unworn, and in its original packaging.

Personal reasons include, but are not limited to:

- Ordered the wrong size
- Ordered the wrong color
- Changed mind
- No longer needed the item
- Personal preference
- Provided an incorrect shipping address
- Failed delivery or failure to pick up the package in time

For personal-reason returns, customers are responsible for return shipping costs and any related fees.

Return Shipping Costs

For returns caused by personal reasons, customers are responsible for return shipping costs.

For confirmed defective, damaged, wrong, or missing items caused by Niidor, we will provide an appropriate solution after review.

Original shipping fees are non-refundable unless the issue is caused by Niidor.

Refund Processing

Once your return request is approved and, if required, the returned item is received and inspected, we will process the refund to your original payment method.

Refund processing time may vary depending on your payment provider.

Please note:

- Refunds are issued to the original payment method
- Original shipping fees are non-refundable unless the issue is caused by Niidor
- Partial refunds may be offered depending on the product condition and issue type

Non-Returnable Items

The following items are not eligible for return or exchange:

- Opened adhesive bras
- Opened nipple covers
- Opened bra inserts or skin-contact accessories
- Products that have been tried on or worn
- Products with removed protective films
- Products that have directly contacted the skin
- Items damaged due to improper use, cleaning, or storage
- Final sale items or items marked as non-returnable

Contact Us

If you have any questions or need help with your order, please contact us at:

info@niidor.com

Please include your order number so we can help you faster.