Refund policy

At Niidor, we want you to feel confident when shopping with us. Because many of our products are intimate, skin-contact items, we follow clear return and after-sales standards to protect product quality and customer hygiene.

Please review the policy below before placing your order.

Quick Summary

  • Eligible return and after-sales requests must be submitted within 30 days of delivery.
  • Personal-reason returns require the original factory seal or shrink wrap on the product box to remain completely intact.
  • Once the original factory seal or shrink wrap has been opened, intimate products are not eligible for return or exchange for personal reasons.
  • Defective, damaged, incorrect, or missing items are covered by Niidor after-sales support.
  • Customers are responsible for return shipping costs for eligible personal-reason returns.
  • Please contact Niidor Customer Support before sending any return.

30-Day Return and After-Sales Period

Eligible return requests and after-sales claims for defective, damaged, incorrect, or missing items must be submitted within 30 calendar days of delivery.

Requests submitted after 30 days may not be eligible for standard return or after-sales support.

Personal-Reason Returns

Personal reasons include, but are not limited to:

  • Ordered the wrong size
  • Ordered the wrong color
  • Changed your mind
  • No longer need the item
  • Personal preference

Personal-reason return requests may be submitted within 30 days of delivery only if the original factory seal or shrink wrap on the product box remains completely intact.

When requesting a personal-reason return, please provide a clear photo showing that the original factory seal or shrink wrap is intact.

Once the original factory seal or shrink wrap has been opened, cut, torn, or removed, the product is no longer eligible for a return or exchange for personal reasons.

Hygiene Policy for Intimate Products

Niidor adhesive bras, nipple covers, bra inserts, and other intimate products are designed for direct skin contact.

For hygiene and safety reasons, once the original factory seal or shrink wrap has been opened, the product is not eligible for a return or exchange for personal reasons.

This restriction does not apply to confirmed issues such as:

  • Product defects
  • Damaged items
  • Incorrect items
  • Missing items
  • Other issues caused by Niidor

Defective, Damaged, Incorrect, or Missing Items

If you receive an item that is defective, damaged, incorrect, or incomplete, please contact Niidor within 30 days of delivery.

Please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and the reported problem

If photos are not sufficient to confirm the issue, we may request a short video.

For missing-item claims, please tell us which item is missing. Photos of the package or items received may also be requested when necessary.

Once the issue is confirmed, Niidor will normally prioritize replacement or reshipment.

If replacement or reshipment is not reasonably available, a refund may be provided for the affected item.

If only part of a multi-item order is affected, the after-sales solution will normally apply only to the affected item.

Skin Discomfort

If you experience redness, itching, pain, irritation, or other skin discomfort, please stop using the product immediately and contact Niidor Customer Support.

Please provide your order number and a brief description of the issue.

Do not continue using the product to test whether the reaction occurs again.

Personal-Reason Return Costs

For eligible personal-reason returns that meet the conditions above, customers are responsible for the return shipping cost and any related return charges.

Original shipping fees are generally non-refundable unless the issue was caused by Niidor.

Please contact Niidor Customer Support before sending any return. We will provide the applicable return address and return instructions based on your order.

Please do not send a return to an address that has not been confirmed by Niidor Customer Support.

We recommend using a trackable shipping service and keeping the tracking number until the return has been completed.

Return Inspection

Once the returned item is received, we will confirm that it meets the applicable return eligibility requirements.

For personal-reason returns, the original factory seal or shrink wrap must remain intact when the returned package is received.

If the returned item does not meet the applicable return conditions, the return may not be eligible for a refund.

Refund Processing

Once an approved refund has been processed, it will be returned to the original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Please note:

  • Refunds are issued to the original payment method.
  • Original shipping fees are generally non-refundable unless the issue was caused by Niidor.
  • If only part of an order is affected, the approved refund will normally apply only to the affected item.
  • If an order-level discount was applied, the refund may be calculated based on the actual amount paid for the affected item after the discount is allocated.

Non-Returnable Items

The following items are not eligible for return or exchange for personal reasons:

  • Products with an opened, cut, torn, or removed original factory seal or shrink wrap
  • Products with removed protective films
  • Products that show signs of use, contamination, damage, or improper care
  • Final sale items or products specifically marked as non-returnable

Confirmed defective, damaged, incorrect, missing, or other Niidor-responsibility issues are handled separately under the applicable after-sales policy.

Contact Us

For return or after-sales assistance, please contact:

info@niidor.com

Please include your order number, a brief description of the issue, and relevant photos where applicable.

If photos are not sufficient to confirm the issue, we may request a short video.